FAQs
you have questions, we have answers.
Frequently Asked Questions
Shipping & Returns
Where does Teeny Totz ship?
We ship worldwide.
Do you ship to P.O. Boxes?
Sorry, we aren’t able to delivery to P.O. Boxes.
What shipping services do you use?
We ship most packages using Canada Post, USPS and Asendia.
When will I receive my order?
Your order will generally arrive within 4-7 business days, depending on your location.
What’s your return policy?
We will happily accept returns, for free, within 30 days from the purchase date on all items.All returns should be in original product packaging and unused condition for a full refund (ex-cluding your original Shipping & Handling Fees). All Bundles must be returned as a set.Individual items are not accepted as a return.
How do I return an item?
In order to begin the return process please send an email to info@teenytotz.com with the following information:
Customer Name: (the person who purchased the order)
Order Number:
Order Date:
Item being Returned
Can I exchange an item?
Unfortunately, we are not able to offer exchanges online. If you need a new size or colour, you may return your items and place a new order online.
If you received an item as a gift and would like to return, you can do so within 30 days of the shipping date, and will receive a merchandise credit.
Can I cancel or change an order after I’ve placed it?
Our team makes it a priority to ship your order out ASAP, which means that we aren’t able to make any changes to an order once it’s been placed.
There is something wrong with my order, what should I do?
If you have received an incorrectly shipped or damaged product we ask that you kindly contact us so that we can fix the problem right away.
An item is on back order – when can I expect it to ship?
We provide an approximate shipping date for each Backorder item on the product page of our website. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected. If the date changes, our Customer Care team will be in touch with you to let you know.
How do I reach customer service?
We’d love to chat! Please contact us or call us at 416.898.3271
How do I care for my products?
All merchandise has care labels and/or washing instructions attached. Please refer to these in-structions, or for complete guide for caring for your Teeny Totz products.